While WallyGro recommends using the hardware that is included, we understand that certain applications will require different hardware. Our Wally Eco uses a #8 1 ¼ flathead screw. Use of washers or round head screws will create excess tension between the bracket and basket; these items will damage the Wally Eco and void manufacturers warranty.
WallyGro planters can safely hold up to 50lbs. An average fully planted Wally Eco weighs between 6 and 10lbs. Planters should be hung high enough to prevent children from hanging or pulling on the baskets.
Our Living Wall Planter can securely hold up to a liter of water when poured behind the divider. If water is being poured outside of divider, it can skip over the top of the soil and bleed through the front holes. We strongly advise watering behind the divider, as well as purchasing soil that is not hydrophobic. Living Wall Planters need to be filled past the holes on the divider, no less than two inches from the top of the planter.
If you are unsatisfied for any reason, simply return your purchase to WallyGro for a full refund within 30 days of purchase. We do not pay for return S&H.
Yes, we have a 5 year manufacturer's warranty on our Wally Eco and Wally Pocket living wall planters. These products must be used to spec and not modified in any way. Please contact email@example.com with any construction issue(s). Please include order number (if possible) and photos of your issue.
Wally Eco and Pocket planters can safely be sprayed out and washed like normal. We recommend air drying and not stacking until completely dry. Wally Eco planters are 100% dishwasher safe (we recommend top rack).
While this depends on the application, for general home consumers, the answer is usually no. Irrigation is wonderful for professional, permanent, and/or large installations, but when hanging a dozen or less planters, it’s quite easy to water by hand. Please contact us for specific irrigation questions.
Each product comes with its own drip kit; this kit spans the length of one product. For every pocket or planter you purchase, you will need the same number of correlating drip kits. You will then need to purchase a drip line kit, which will be you main connecting line (25ft in length), with a pressure regulator for connecting to desired water source. Drip timers are optional. Example of what to purchase for a 10 Wally One installation; 10 Wally One Pockets, 10 Wally One Drip Kits, 1 Drip Line Kit, and 1 Drip timer (optional). If your water source requires more than 25’ of drip line, then you can also purchase additional drip line (sold in packs of 25’). All drip line kits come with appropriate connectors and plugs.
WallyGro has put together a chart for reference on irrigation timing - click here to download. We recommend monitoring plants health weekly and adjusting accordingly.
In 2015, we did a recall on all of our brackets, as we began to see failure after 2 years. We worked with our design team to recreate a new bracket with a 15 year life span. If you believe you have defective brackets, please email firstname.lastname@example.org . Please include a photo of one bracket (front and back), number of planters, color, and full shipping address.
We recommend a moisture control potting soil. Ground soil is too heavy and will become hydrophobic quickly, often resulting in potential run off and/or lackluster plants.
While this is often specific to growing conditions and type of plant, our general rule of thumb is once a month. We currently are loving Super Thrive here at WallyGro HQ!